RETURN POLICY

      Shopping trust is the core of our service, so we have established a humanized, open and inclusive return service mechanism suitable for all cross-border shopping scenarios, covering all ordinary product categories, to ensure that every user can shop with peace of mind.
      1. Service Scope & Basic Rules
      We support reasonable return and exchange demands caused by all conventional shopping scenarios. Whether it is subjective personal preference problems or objective product quality and logistics problems, we will try our best to provide matching service solutions. There is no rigid threshold for return applications, and we always treat every user's demand with a sincere service attitude.
      To ensure the standardization of service processing, returned products need to maintain complete packaging, intact appearance and unused state. Accessories, labels, gift boxes and other supporting items must be returned together with the goods. Any damage or loss caused by personal improper storage or use will affect the final return processing result.
      2. Multiple Processing Solutions
      In order to meet different user needs, we provide diversified return processing methods. After the return application is confirmed to be valid, users can choose full refund of the original payment, partial refund for defective products, exchange for other styles/sizes, or convert the order amount into internal store credit for subsequent consumption. We will try our best to prioritize your preferred processing method.
      For orders with objective product problems, we will take the initiative to bear the corresponding service cost within a reasonable range and try our best to reduce the shopping loss of users. For subjective return demands, we will provide standardized return guidance to ensure the smooth completion of the whole process.
      3. Progress Processing & User Guarantee
      We will try our best to accelerate every link of return review, parcel verification and fund processing. After the returned parcel is signed for and inspected, we will not delay the subsequent processing progress without special reasons. Throughout the service process, we maintain open communication, actively feedback processing progress, and answer user questions in a timely manner.
      4. Special Situation Explanation
      Considering the particularity of individual products, customized products, personalized engraved products and one-time-use goods do not support unconditional return and exchange, which is based on the non-resalable characteristics of such products. We will fully display the product attribute information before users place orders to avoid unnecessary shopping disputes. For all uncertain situations, we will try our best to communicate and negotiate to reach a mutually satisfactory solution.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.